Frequently Asked Questions
When will new group breaks be added?– New group breaks (i.e. old favorites that we bring back, mixers, et al) are posted spontaneously throughout the day. Please be sure to be subscribed to our email newsletter to be notified or just check the website frequently!
When will my order ship? Where is my tracking number?– Our sorting/shipping team will have your cards sent out to you within 3-5 business days. We ship out on Mondays. Once a label is printed your profile will be updated with the tracking number. We ship via the United States Postal Service. If you have not yet received tracking, either it hasn’t shipped yet or was combined with another order you placed.
Do I have to pay for shipping?– If you’re in the United States? Nope! If you’re international there may be additional shipping fees. International customers are responsible for all related customs/duties/taxes/VAT. The cost of a group break will be the customs value of a shipment. If you’re international, shipping fee is added at checkout.
I’m local! Can I pick up my order?– Yes! Please let us know that you would like to pick up your order and we will let you know when it will be ready. Please give us a call once you’ve arrived so we can bring it to your car.
I received my order but I think I might be missing some cards. What do I do?– Contact us by emailing shadarik@breaknbad.com with your order number, the break in question, and the card(s) that you believe are missing and we’ll go from there. Remember in some cases, orders will be sent in multiple shipments.